1.- IDENTIFICATION.
In accordance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), the identification details of the web domain owner LORENA MARCO are: LORENA MARCO CALVO, with NIF 74363489G and address at c/ Ruda 15, 28005 Madrid and contact email: floristeria@lorenamarco.com
2.- USERS.
Every user who accesses this Portal accepts these General Conditions of Use by virtue of said access. These conditions will apply independently of the General Contract Conditions that may be mandatory.
3.- USE OF THE PORTAL.
www.lorenamarco.com provides access to Internet content consisting of commercial information, photographs and images and data (hereinafter "the Contents") belonging to LORENA MARCO.
The USER assumes responsibility for the proper use of the portal. Said responsibility extends to the obligation to register when necessary to access certain services or content. In the registration process, the USER will be responsible for providing truthful, accurate and updated data. After successfully completing the registration process, the USER may be assigned a password for which they will be responsible, committing to make diligent and confidential use of it.
The USER undertakes to make appropriate use of the Contents and services that LORENA MARCO offers through its portal and, by way of example but not limitation, not to use them for (i) disseminating illicit or immoral content or making comments that violate morality or good taste; (ii) causing damage to the website or to the computer systems of LORENA MARCO or introducing or spreading computer viruses on the network; (iii) attempting to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.
LORENA MARCO reserves the right to withdraw all comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, public order or safety or that, in its opinion, are not suitable for publication. In any case, LORENA MARCO will not be responsible for the opinions expressed by users through forums, chats or other participation tools.
4.- INTELLECTUAL AND INDUSTRIAL PROPERTY.
LORENA MARCO owns all intellectual and industrial property rights of its website, as well as the content therein, either as the author of the designs, images and texts published or as a licensee for their use or publication. LORENA MARCO reserves all intellectual and industrial property rights belonging to it.
By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including the method of making available, of all or part of the contents of its website, for commercial purposes, in any medium and by any technical means, without the authorization of LORENA MARCO, are expressly prohibited.
The USER undertakes to respect the Intellectual and Industrial Property rights of LORENA MARCO at all times. The USER must refrain from deleting, altering or manipulating any security system that is installed on the pages of LORENA MARCO.
5. LIMITATION OF LIABILITY.
LORENA MARCO is not responsible, in any case, for damages of any kind that may be caused to the USER by the interruption of use of the portal or its unavailability, errors or omissions in the contents, transmission of viruses or malicious programs by accessing content.
6.- MODIFICATIONS.
LORENA MARCOS reserves the right to make, without prior notice, any modifications it deems appropriate to its portal, being able to change, delete or add both the contents and the services provided through it, as well as the way in which they are presented or located on its portal.
7.- LINKS.
In the event that the LORENA MARCO website contains links to other Internet sites, LORENA MARCO will not exercise any control over such sites or content, and therefore, in no case, will assume responsibility for such content.
Likewise, the inclusion of such links or the reference to third-party entities will not imply any type of association agreement, offer or commercial relationship linking LORENA MARCO with the connected entities.
8.- APPLICABLE LAW AND JURISDICTION.
The relationship between LORENA MARCO and the USER will be governed by Spanish law. Any controversy arising from the conditions of use of the website will be subject to the exclusive jurisdiction of the Courts of the city of Madrid.
TERMS OF USE
These General Conditions will expressly regulate the relationships between LORENA MARCO c/ Ruda 15, 28005 Madrid, with NIF 74363489G and third parties (hereinafter, "Users") who register as users and/or purchase products through the online store of the official LORENA MARCO website (http://www.lorenamarco.com)
1.- HOME DELIVERY
1.1 The territorial scope of sales through the Store is exclusively for the territory of the city of Madrid and its province, so the delivery service will only be for said territory. Products purchased through the Store will be sent to the delivery address indicated by the User once payment has been verified, with the maximum delivery period being thirty (30) days as established by default in the Law.
1.2 Delivery times will be as follows:
Madrid: Monday to Friday, purchases made before 9:00 AM will be delivered on the same day. However, due to the exceptional situation caused by the COVID-19 virus, your order may suffer some delay or it may not be possible to deliver it on the same day. Although we will work to prevent this from happening, we advise planning your purchase as much as possible.
For bouquets and deliveries with a specific date, it is advisable to place the order 3 working days in advance.
1.3 LORENA MARCO's delivery service is carried out with its own delivery staff. Orders will not be delivered to PO Boxes.
1.4 The cost of home deliveries is not included in the price of the Products. At the time of purchasing the Product, the User will be informed of the exact shipping cost.
1.5 The shipping price includes the corresponding VAT (21%).
1.6 LORENA MARCO assumes no responsibility when delivery cannot be made due to incorrect, inaccurate or incomplete data provided, or when delivery cannot be made due to reasons beyond the control of the assigned shipping company, such as the absence of the recipient after several delivery attempts.
1.7 Deliveries to hospitals, hotels, funeral homes, public bodies and other places where there are restrictions on public access, floral arrangements / plants will be delivered to the reception, or similar place, as long as it is not possible to deliver by hand to the recipient.
1.8 In case of providing an incorrect or incomplete address or in case of absence at the time of delivery without allowing delivery to a third party/depositary, the client will be notified to pay the costs of a second delivery.
2.- DELIVERY SCHEDULE AND DAYS.
2.1 LORENA MARCO does not deliver store orders on Sundays or holidays.
2.2 Provided that the product is available, LORENA MARCO guarantees delivery of the order within a maximum of 48 hours if the confirmation email is received from Mon-Fri, and within a maximum of 72 hours if the order confirmation email is received on Sat-Sun or holidays. In case of any problem with the stock of fresh flowers or plants, the User will be informed of the new delivery time.
2.3 In any of the above cases where same-day delivery is not possible, it will be made on the next business day.
3.- IN-STORE PICKUP.
Orders can also be collected at our physical store located at C/ Ruda 15, 28005 Madrid, always by prior appointment. The User must select this option in the shipping drop-down menu. We will indicate the delivery time in the confirmation email. However, and following the instructions given by the Ministry of Health as well as the WHO, our physical store will remain closed until further notice and in any case, while the state of alarm decreed as a consequence of the COVID-19 virus lasts.
4.- PRODUCT CONDITIONS.
The final composition of the floral arrangements, both in quantity and in type and color of the flowers, as well as the bases and complements used, may undergo some variation with respect to the images presented, although in all cases the final value of the delivered bouquet will adjust to the value of the requested bouquet. The different time of year or variations in the stock of flowers or containers at any given time may lead to product variations.
6.- PAYMENT METHOD.
Payment will be made by Visa, Visa Electron, Amex, MasterCard credit or debit card and PayPal on a secure payment platform. After verifying the card, the system will connect with the issuing bank for the buyer to authorize the purchase. When the bank confirms authentication, the card will be charged. Otherwise, the order will be canceled.
Once the transaction is confirmed, an order number will be communicated through the website itself. Likewise, an email will be sent with a description of the order and the personal data that has been provided. Failure to receive this message may be due to a temporary communication problem on the network or a typing error in the email address provided. In both cases, it is advisable to contact LORENA MARCO via email: floristeria@lorenamarco.com
7.- CUSTOMER SERVICE.
If you wish to make an inquiry, report an incident or complaint, you can contact us via the following email address:
8- RIGHT OF WITHDRAWAL
8.1 The User's right of withdrawal is not applicable to the purchase of perishable products such as fresh flowers and plants, and therefore they are not subject to return.
8.2 Non-perishable products are eligible for return (vases, candles, and other decorative products).
The user has a right of withdrawal by which they can contact LORENA MARCO through email at the following address: and withdraw from the purchase within a period not exceeding seven (7) business days, counted from the receipt of the Product. The Product must be sent together with the duly completed return form and a copy of the delivery note or invoice, duly completed, with the User bearing the direct cost of returning the Product. Said return will be made in accordance with the instructions that LORENA MARCO indicates to the User in response to their notification of the exercise of withdrawal. The User must return the Product within a maximum of seven (7) days from when LORENA MARCO indicates the return method.
8.3 Withdrawal entails the refund of the amount paid. To do this, the customer must indicate on the return form the number and the holder of the credit card to which LORENA MARCO must make the refund. The term for said refund will be that established by law.
8.4 The right of withdrawal cannot be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.
8.5 The right of withdrawal cannot be exercised when the order has been placed correctly and the product is already in transit. The User must wait to receive the product. In any case, LORENA MARCO will not refund the money when the withdrawal is not caused by its own error or that of its subcontractors, offering in that case, the possibility of exchanging the existing order for a voucher to be used on the website with no expiry date.
